It’s nothing to be worry about if you get errors like ‘Problem connecting to the server’ or ‘login failed’ or problem with ‘verifying device’ while using Snapchat application. The application is really popular, and errors like these are normal, considering the number of active people use it at a single time.
In fact, Snapchat has broken all the records of user base and how active those users are, in its domain. So, all these errors are very minor, considering the popularity.
Still, you just want to get rid of all such errors and fix them, once for all. Over here, I’m going to provide a single guide that will take care of all such errors. It will fix everything other than account getting hacked or you losing the account credentials.
Most of these issues are reported from Android devices only, as iOS devices are comparatively better, and have lesser issues. So, the solution I’ll be writing down here, will be in keeping Android users in mind. In case of facing this issue on an iOS device, you can refer to iOS specific guide at the bottom.
The ‘Problem Connecting to the Server/Login Failed’ error occurs mostly. Other error which isn’t that popular but, still occurs, is ‘Verifying Device’ and failing during the process.
#1 Try Restarting
In most of the cases, a simple restart will fix all the issues. Go ahead and shut down the device. Keep it that way for 1-2 minutes and then power up. You can also opt for the Restart option.
Once the device boots up again, it will reset the internet connection, clear all the running applications and their individual caches that might have causing the app to misbehave.
It should fix the error and you can check by launching the Snapchat app again. Make sure no other app is launched before it, or else it will leave lesser RAM for Snapchat to use.
#2 Reconnect to a better internet connection
If restarting the device isn’t helping then do one more thing. Get a better and alternate internet connection, if available, and connect to that.
Even if the alternate internet connection is slower than previous, try it once. It might sort out the issue. Once the login part is done, you can continue using the app on either of the connection.
#3 Clear app cache and data
Depending on the number of applications being used, and the last time you restarted the device, such issues can be caused by cache. Every application stores a cache which Android allows the user to manage, unlike iOS. So, you can fix the issue by clearing out all the cache storage, and to do that, proceed with the following steps.
Step 1 – Tap on the Settings icon to launch the configuration module of your gadget.
Step 2 – Scroll down and tap on Apps, followed by tapping on All Apps section.
Step 3 – Find out Snapchat app and tap on the same. Now, tap on the option which clear cache and data.
Step 4 – Once the cache is cleared, kill the app from running in background, and then re-launch it.
This will clear the cache and now it’s time for you to re-start the application. Connect the device with an active and stable internet connection, and Snapchat will work as it should.
#4 Clear Google Play Services cache
It’s a simple process and all you need to do is, follow the steps mentioned below.
Step 1 – Go to Settings and inside that, tap on Applications.
Step 2 – Tap on All section and under that, tap on Google Play Services.
Step 3 – Inside the app, you’ll see an option to clear cache. Tap on the same and wait for it to happen.
Step 4 – Restart the device to bring these changes in action.
All done! The cache memory is now clear and I hope things are working smoothly as you were expecting.
#5 Update Google Play Service app
If the issue is still there, and it’s showing up with other apps too, it’s time to update Google Play Service application. It’s the basic framework which allows other apps to work properly on an Android device.
You must have got a notification regarding the update process of Google Play Service application. If it doesn’t work on its own, go to the Settings, then tap on Apps. Under the All section, tap on the Google Play Services, and tap on Uninstall updates.
This will clear all the existing updates and once the device is connected to an internet connection, latest app version will be downloaded on its own and updates will be installed. Restart the device and it will be good to go.
In case of iOS device, like an iPhone or iPad, to fix this issue, you can simply Kill the Snapchat application from running in the background and restart it. If it still doesn’t fix the issue, try rebooting the device and re-connect to a better and stable internet connection.
This was all about getting this issue sorted out and make sure that the experience delivered by Snapchat is not ruined. As the issue must have been fixed, it’s time for you to take a few pics, put on some filters and start sharing!